At Salon M + Suites, we value your time and our team’s time. We understand that scheduling adjustments may be necessary; however, we ask that all clients review and respect our refund and cancellation policies outlined below.
Refund Policy
All hair extension purchases and special-order products must be prepaid in full at the time of ordering. These items are considered custom and are non-refundable under any circumstances.
All service and product sales are final. Due to the personalized nature of our services and the time and materials reserved specifically for you:
- We do not offer refunds for completed services.
- If you are unsatisfied, please contact us within 72 hours of your appointment so we can discuss options to address your concerns.
- Adjustments may be offered at our discretion and must be completed within 7 days of the original appointment.
- Opened or used retail products are non-refundable, but may be eligible for exchange in certain cases.
Cancellation & Rescheduling Policy
To best serve all our guests and ensure our stylists’ time is respected:
- We require at least 24 hours’ notice to cancel or reschedule an appointment.
- Cancellations made with less than 24 hours’ notice may result in a $95 cancellation fee.
- No-shows or same-day cancellations may be charged up to 100% of the scheduled service.
- Repeat no-shows or late cancellations may result in loss of booking privileges.
Stylist-Specific Policies: Some stylists may enforce a stricter cancellation policy of up to 48 hours. Because we receive a high volume of online bookings, we are unable to notify each client individually—therefore, it is the client’s responsibility to review their chosen stylist’s cancellation policy before booking.
How to Cancel or Reschedule
- You can cancel or reschedule your appointment by calling the salon.
- Please do not rely on social media messages to cancel your appointment.
We Appreciate Your Understanding
Our policies help ensure our salon operates efficiently and that each client receives the attention and service they deserve. Thank you for being a valued guest of Salon M + Suites.
For questions or concerns, please contact us at: emily@salonmsuites.com
801-642-2343
10131 N Redwood Drive, Cedar Hills UT 84062me. Changes will be posted on this page with the revised effective date.