At Salon M + Suites, we strive to provide high-quality services with transparency and professionalism. This Credit Card & Chargeback Policy outlines our procedures for payment collection and how we handle disputes, to ensure protection for both our clients and our business.
Card on File Policy
- All clients booking services online or over the phone are required to keep a valid credit card on file.
- Your card information is securely stored via our booking platform and is only charged in accordance with our cancellation, no-show, or prepayment policies.
- By booking an appointment, you authorize Salon M + Suites to charge your card in line with our posted policies.
Cancellation & No-Show Charges
- A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Some stylists may require 48 hours.
- Cancellations within the restricted window or no-shows are subject to a $95 cancellation fee or up to 100% of the scheduled service price, as outlined in our [Refund & Cancellation Policy].
Chargebacks
- Initiating a chargeback for a transaction that followed our agreed policies is considered a breach of our Terms of Service.
- Clients are expected to contact us directly with any concerns or service disputes. We are committed to resolving concerns fairly and professionally.
- In the event of a chargeback that is not resolved through communication, Salon M + Suites reserves the right to:
- Ban the client from future services.
- Dispute the charge with documentation (signed waivers, intake forms, appointment history, and communication records).
- Send unpaid balances to collections if the chargeback is ruled against us and services/products were rendered as agreed.
By booking a service with Salon M + Suites, you acknowledge that you have read, understand, and agree to this Credit Card & Chargeback Policy.
For questions regarding billing or disputes, please contact: emily@salonmsuites.com
801-642-2343
10131 N Redwood Drive, Cedar Hills UT 84062anges will be posted on this page with the revised effective date.